This Shipping Policy explains delivery estimates, collection options, shipping charges and what to do when a printed order arrives damaged or delayed.
01Shipping Coverage
We deliver within Malaysia, including West Malaysia and East Malaysia. International shipping or special delivery requests must be confirmed with our team before an order is placed. Large displays, fragile products or urgent jobs may require a dedicated arrangement.
02Order Processing
Orders are processed after successful payment, artwork approval and confirmation of all printing specifications. The delivery estimate starts only when these requirements are complete. Missing artwork, pending approval or customer-requested changes may delay processing; we will confirm any revised timing with you.
03Estimated Delivery Time
Our estimated delivery times include production, quality checking and delivery, counted from successful payment, artwork approval and confirmation of all printing specifications.
- Standard orders: estimated delivery within 3–5 working days.
- Larger-quantity orders: estimated delivery within 7–10 working days.
- High-volume orders: may require up to 21 working days.
04How Delivery Estimates Are Confirmed
Working days exclude weekends and public holidays. The applicable estimate depends on the product, quantity, finishing, material availability and delivery destination. Delivery dates are estimates, not guarantees. If production or courier delays affect the expected delivery date, we will inform you and confirm a revised estimate. Please confirm any time-sensitive deadline with our team before placing your order.
Courier dispatch takes place after production and quality checking are complete. The applicable timeframe will be confirmed based on your order requirements; East Malaysia, remote destinations and special handling may affect the estimate.
05Shipping Charges
Charges are calculated according to destination, weight, dimensions, courier requirements and any special handling. The confirmed amount will be shown in the quotation or order summary.
06Tracking and Delivery Updates
Tracking information may be provided by email, WhatsApp, SMS or the order page when available. Customers should monitor the shipment and ensure someone is available to receive it. Local or dedicated delivery arrangements may use direct status updates instead of a standard courier link.
07Delivery Address
- Customers must provide a complete and accurate address
- Changes should be requested before dispatch
- Additional charges caused by an incorrect or incomplete address may be passed to the customer
08Delayed or Failed Delivery
Courier delays, weather, public holidays, traffic restrictions and other external events may affect delivery. We will assist with available tracking information but cannot guarantee a courier’s exact arrival time.
09Lost or Damaged Parcels
If a parcel is significantly delayed, suspected lost or arrives damaged, contact us with the order number, clear photos or video of the packaging and product, and the courier label or airway bill. Keep all packaging while we review the case with the courier. Resolution depends on the courier investigation and supporting records.
10Self Collection
Collection is available only after confirmation that the order is ready. Customers should verify the collection name, order reference and collection time before travelling.
