Mr Top Shop produces customised printed goods according to approved specifications. This policy explains why confirmed orders are not refundable, cancellable or exchangeable, and how verified production issues are reviewed.
01All Confirmed Orders Are Final
Once payment is made and an order is confirmed, the order cannot be refunded, cancelled or exchanged. Each order reserves production capacity and may require custom artwork preparation, materials, setup or printing work.
02No Refund
Mr Top Shop does not provide voluntary refunds for change of mind, dissatisfaction, incorrect customer-supplied information, wrong size or quantity selection, deadline changes or any other reason after order confirmation.
03No Cancellation
Confirmed orders cannot be cancelled after payment. Customers must review all specifications, artwork, spelling, dimensions, quantity, material and delivery details before confirming the order.
04No Exchange
Custom-printed products cannot be exchanged because they are produced according to the customer’s approved requirements and cannot normally be resold.
05Verified Production Issues
If the supplied goods contain a production error caused by Mr Top Shop and materially differ from the approved specification, contact us for review. An approved claim may receive corrective reprinting of the verified affected quantity. It does not create an entitlement to a refund, cancellation or exchange.
- Keep the affected goods, original packaging and courier label
- Do not use, alter or dispose of the affected goods before review
- Provide clear photos or video of the issue
- Submit the order reference and approved artwork or specification
06Customer-Approved Content
Mr Top Shop is not responsible for errors already present in approved artwork or customer-supplied information, including spelling, phone numbers, colours, sizes, layout, quantity or dimensions. Reasonable printing, cutting, placement, material and finishing tolerances are not considered defects.
07Production and Delivery Time
Estimated delivery is 3–5 working days for standard orders. Larger-quantity orders may require 7–10 working days, while high-volume orders may require up to 21 working days. These estimates include production and delivery and begin after successful payment, artwork approval and confirmation of all printing specifications.
Please refer to the Shipping Policy for working-day definitions, delivery conditions and updates to the expected delivery date.
08How to Report a Production Issue
Contact us with the order reference, customer name, phone number and clear photos or video of the issue. Please do not return any product unless instructed by our team.
- Phone / WhatsApp
- 010 469 7752 / 010 469 7752
- Support Hours
- Monday to Friday, 9:00am–6:00pm
09Statutory Rights
Nothing in this policy excludes rights or remedies that cannot legally be excluded under applicable Malaysian law.
