This policy describes how Mr Top Shop reviews concerns about quotations, artwork approval, production quality, payment, collection or delivery.
01Contact Us First
Please contact our team with the order reference and a clear description of the concern. We aim to understand the issue before proposing a resolution.
02Information Required
- Order or quotation reference
- Photos or video showing the issue
- Approved artwork or specification involved
- Delivery packaging and shipping label where relevant
- The resolution you are requesting
03Review Process
We will compare the supplied evidence with the approved artwork, quotation, production specification and reasonable print tolerances. Additional information or return of a sample may be requested.
04Possible Resolutions
- Clarification or technical explanation
- Correction of an administrative error
- Corrective reprinting of the verified affected quantity
- Another practical solution agreed in writing
05Unauthorised Chargebacks
Customers should contact us before starting a payment dispute or chargeback so that the order records and available resolution can be reviewed fairly.
06Escalation
If the matter cannot be resolved directly, both parties may consider mediation, the appropriate consumer channel or another remedy available under Malaysian law.
07Contact
- Phone / WhatsApp
- 010 469 7752 / 010 469 7752
